Team Setup
Recruitment & SOP Development
We help clients prepare the organization to operate the entertainment destination from day one. The structure, roles, and service standards are aligned with the operating model, scale of the venue, and guest experience goals
​Clear role definitions, training frameworks, and operational guidelines help ensure teams are ready to deliver a consistent, market-aligned experience as the project moves toward opening.
Recruitment & Onboarding Support
Organizational Structure & Key Role Definition
RH1 supports the client during early recruitment by helping shape key roles, job descriptions, and hiring criteria that align with the brand personality and service standards of the entertainment destination. The focus is on building a team structure that supports operations, guest experience, and long-term scalability.
Key deliverables include:
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Detailed organizational chart
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Role definitions and job description support
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Recommended hiring criteria aligned with brand and service ethos
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Profile review input for key positions
Staff Training & SOP Development
Operational Readiness & Service Consistency
Operational procedures and service standards are documented to support consistent day-to-day operations across the venue. SOPs are developed to cover key guest-facing and operational processes, ensuring teams understand how to deliver the intended experience across different touchpoints.
Training materials are structured to help staff prepare for opening and early operations, with a focus on clarity, practicality, and alignment with the brand and target market expectations.
Key deliverables include:
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Operational SOPs
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Guest service standards and service flow guidelines
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Staff training materials and reference documents
​Our Market Segments
​Our work spans entertainment development projects of different formats and scales
Family Entertainment Centers (FECs) Operation Team Setup
Theme Parks Operation Team Setup
Amusement Parks Operation Team Setup
Playgrounds & Edutainment Operation Team Setup
Immersive Experiences Operation Team Setup
Malltertainment Operation Team Setup
Other Services
Market Research
Master Plan & Concept Design
Branding
Layout & Design Development
Construction Supervision
Operation Setup
Feasibility Study
Sourcing
